Our Staff
We usually send a three or four person team. Your team will have a supervisor who will speak, read, and write English, so you will never experience any communication barriers.
We assign a regular team to your home so that you will have consistent service. Occasionally, due to illness or staff changes, you may see a different staff member. We therefore encourage you to communicate your needs to us in the office so that appropriate information can be listed on your record. If you have any special routines that need to be brought to the attention of your regular team, please call the office and inform us of the situation.

Our Equipment
We will provide our professional vacuum equipment and general cleaning products for each visit. We ask that you provide the trash bags. We do not provide wax or polish products for the furniture or floors since opinions vary so greatly and various furniture and floors need different care. We will use yours if you feel we need to use it.

Payment Policy
It is our policy to request payment at the beginning of service each day as this is a "cash and check only" type of business. Payment for any First Time or One Time Only service is required in check, cash or money order only. After the first cleaning, please leave your personal check made out to "BNC Cleaning" on the kitchen counter the morning of your regular service. Checks returned from the bank due to Insufficient Funds or otherwise will incur a $30 service fee. Overdue or missed payments are due at your next service or at otherwise negotiated time.
*Unpaid dues will be sought after and dealt with legal representation and you will be responsible for any/all attorney fees. We reserve the right to turn away any delinquent and contravening clients.

Same Day Cancellations
We will charge a fee of $50 for same day or last minute cancellations. Please notify the office at least 24 hours in advance of any cancellations or rescheduling to avoid this fee and to be fair so that we may fill your space with another client. If we arrive after 5:00 pm, the fee may be waived based on the circumstances involved and will be determined at the discretion of management.

Lock-outs & Turn-Aways
Due to our time spent in the pursuit of maintaining our schedule, we charge a $50 fee for any lock-outs or same day turn-aways. It is your responsibility to call the office if you need to change an appointment or make alternate key arrangements. Forgetting to call the office to report a skip in cleaning week, or forgetting to leave a key in a designated hiding place will incur a lock-out fee. Turning the staff away for any reason once they have arrived will incur a turn-away fee. These fees are non-negotiable and will be sought after. You may make arrangements to include it on your next check payment if you are a repeat customer.

Key Arrangements
We prefer you give us a copy of your key. Keys are tagged and kept in a lock-box in the office. Key arrangements can be made if there is any chance that no one will be home at the time of cleaning. If you prefer to leave the key hidden on the premises, you can hide it under the mat or in the mailbox or elsewhere. We can either leave the key in the house and lock the bottom lock as we leave, or we can key lock the house and put the key back in it's hiding place. If service is terminated, keys will be returned via first class mail to your home address on file unless specified otherwise. We are not responsible for damage to keys or locks due to badly copied keys or locks that are difficult to operate.

Alarms
Please consider the staff’s lack of knowledge regarding alarm technology and set your alarm to the OFF position on your day of service. If you request that the staff disengage or engage the security system upon arrival and exiting, you take full responsibility or the outcome of such events should the alarm be triggered and the security company is notified. Please furnish us with emergency cut off codes and your cell phone number which you are guaranteed to answer should this occur. Even with all precautions taken, accidents will occur, therefore we are not responsible for any fees incurred due to security alarms being left in the armed position on your cleaning day.

Your Particulars
Items that are needed for your home's particular needs are called "Particulars " and you will need to provide them. These include any items that we would not need for all homes. This may include an extra long duster to reach vaulted ceilings. We may ask that you provide a special product or leave out the products you have currently been using to avoid mixing products on surfaces, especially those of furniture and floors. We can inform you if there are any special things you will need to provide. We do not use industrial strength products as we believe that they are too strong for the home environment. Product requests can be customized. We will be happy to make appropriate recommendations if you so desire.

First Time Cleanings
BNC charges Initial/First Time Cleanings and One Time Cleanings by the hour. Call us for the hourly rate. We will charge a fee of $75 for any lock-outs or turn-aways on First time or One time cleanings.

* A Special Note about cleanings *
Any area of the home that requires significant heavy scrubbing due to build up of dust or dirt may require extra time spent. You have the option of paying a little extra since you'll be paying by the hour so we can spend the extra time and energy on the area, or you can decide not to with the understanding that we will give it a heavy once over, but will not go back over it multiple times performing heroics to bring it up to par. Please remember that although we can work wonders sometimes, we are not miracle workers. A home that has become very dirty or dusty will not look like a new home when we are finished, although you may not recognize it when you come home. And although we will do our best to try to remove all built up dirt and dust, there are situations that cannot be helped. Resettled dust is very common after we have completed the cleaning of a very dusty home. This resettled dust can even contain pet hair if there was an abundance of pet hair to begin with. Heavy Soap scum build up does not always come out completely, although you will usually see a major difference. Mold and Mildew actually grow roots into grout and may not all come out. Wax build up on floors can make a floor look the same as before and will need special service. Drip pans on the stovetop may need to be covered in foil and eventually replaced. Please make the office aware of any hardship areas to avoid surprises.

Scheduling, Inclement Weather, and Holidays
The safety of our staff always comes first and foremost. There will come a point in time when weather issues will prevail no matter what our good intentions may be. With winter weather and the occasional storms during all seasons, expect some delays and cancellations. We DO NOT follow school holidays, although sometimes we may not be available if the schools close. We DO observe major federal holidays.

-Snow Days
When storms hit overnight and end before morning rush hour, we will attempt a late opening to allow the streets to be cleared. Usually 2-4" is passable by noon. Higher accumulations though are not usually cleared by then and we may not get out after all. When storms begin overnight and rage throughout the day with heavy accumulation, we will close for the day. When storms begin during the day we will begin on time and try to get to our morning customers and cancel the rest of the day at some point if the road conditions become too dangerous.

-Ice Days
When an ice storm hits overnight, we will be closed that following day. When an ice storm hits at any time during the day, we will close down immediately to allow our staff time to get home safely. Please remember, that although you may be able to get to work, we still may not be able to get to your home. This is due to the fact that you may take the main, well traveled roads into the city areas to work, however we have to get into and out of the neighborhoods which are last to be plowed and salted.
*Please call the office if your house is snow bound, or your street is impassable so we do not attempt the impossible. That will allow us time to reach those more accessible.

-Power Outages and Water Cut-offs
Please call the office if you experience a power outage or water cut-off as it is almost impossible to do our job under these conditions. That will allow us time to reach those clients not affected. As always, if you require Priority scheduling (ex: expecting company), call the office and make sure we are aware of your needs. Yours might be the only house we get to that day!

Preparations for Cleaning
Please have your home picked up, tidied up, dishes out of the dishwasher, bed linens set out, and payment ready, so that we can concentrate on providing the best possible service to you. We include what is called "light tidying" with general service, but this is a limited service. It will include putting breakfast dishes from that morning into the dishwasher, straightening up the newspapers, mail and magazines from that week, fluffing pillows and folding throws on furniture, and picking up no more than an arm full of toys or clothes. Anything above and beyond that may be accessed an additional charge. We will charge by the load or room in such cases. Call our office if you need prices for additional services such as organizing, decluttering, laundry, or dishes.

OUR Guarantee
Our work is guaranteed 100%. If you have any problems at all, call us within 48 hours, and we will send our team back out and reclean the problem areas at no charge. Due to the nature of this business, we will occasionally hear complaints on the service provided. We will stand behind our work and try to help alleviate any possible problems. Usually any problem that may be our fault is due to an oversight or improper procedure being followed. This can easily be corrected with a call to our office.

Contracts
BNC does not require a length of term contract, however we do request that you read and understand our Policies outlined on this website.

Privacy Policy
BNC Cleaning is committed to maintaining your confidence and trust, and accordingly maintains the following privacy policy to protect personal information you provide. Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of personal information. Personal information is accessible only by management/owner and no one else.

We will not use your personal information other than for the purpose for which it was submitted without your consent.